Have questions about Tail Tags? Find answers to common queries below or reach out to us for assistance.
After purchasing a Tail Tag, simply scan the QR code with your smartphone camera. You'll be directed to a setup page where you can create your pet's profile and add your contact information. It's quick and easy!
Our tags are designed for durability, but accidents happen. If your tag becomes unreadable, contact us for a discounted replacement. You can continue using the same profile with the new tag.
If the tag is scanned but you aren't contacted, don't worry. You can log in to your account to see the locations where the tag was scanned. This feature provides valuable insights into where your pet may have been spotted.
Yes, you can update your pet's profile at any time. Whether it's your contact information, your pet's details, or other preferences, you have full control to make changes as needed.
Absolutely. Your data is stored securely and is only accessible through the unique QR code linked to your pet's tag. You control what information is shared publicly.
The QR code on the tag is highly durable and designed to last for the life of the tag. Treat the tag with care to avoid extreme wear, which could impact its readability.
Yes! You can log in to your account to view the history of all scans, including the time and location. This can help you track your pet's movements if they go missing.
Currently, you can add your pet's name, your contact details, and a short note (e.g., dietary restrictions or behavioral traits). More features will be added in the future as the product evolves.
If you lose the tag, your pet's profile will remain active. You can purchase a replacement tag and link it to the same profile without any hassle.
If your pet goes missing, you can update their profile status to "Lost" from your account on the website. When someone scans the tag, a prominent "Lost Pet" alert will appear, encouraging them to contact you immediately.
You can update your pet's status (e.g., set it as "Lost" or revert it back to normal) anytime by logging into your account on the website and adjusting the pets profile. Changes take effect instantly, so anyone scanning the tag will see the updated status right away.
Yes! Everything about your pet's profile is easily manageable through our website. From updating contact details to changing your pet's status, you're in full control with just a few clicks.
If you couldn't find what you're looking for, feel free to reach out to us. We're here to help!