Privacy Policy
Your privacy is very important to us. This Privacy Policy outlines how
Tail Tags collects, uses, stores, and protects your information when you
use our website, services, and products. By using our services, you
consent to the practices described in this policy.
1. Information We Collect
We collect information to provide you with a personalised experience and
ensure our services operate effectively. This includes:
- Personal Information: Name, email address, phone number,
and billing details.
- Pet Information: Your pet’s name, breed, status updates,
and other relevant details.
- Account Information: Login credentials and any preferences
set in your profile.
- Location Data: Information about the location where a
Tail Tag is scanned, if location permissions are enabled.
- Usage Data: Details about how you interact with our website,
such as pages visited, features used, and time spent.
- Device Information: Technical data such as browser type,
operating system, and device identifiers.
2. How We Use Your Information
We use the information collected to:
- Provide, maintain, and improve our services.
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Help reunite lost pets with their owners through the Tail Tags system.
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Personalise your experience on our platform based on your preferences.
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Communicate with you about updates, offers, and support inquiries.
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Analyse usage trends to enhance the performance of our services.
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Protect against fraud, unauthorised access, or illegal activity.
3. How We Protect Your Information
We take reasonable steps to ensure your personal information is secure
and protected from unauthorised access, alteration, or disclosure. Our
measures include:
- Data encryption where applicable.
- Secure data storage on trusted servers with restricted access.
- Regular security reviews and system updates.
- Training our staff on data protection best practices.
While we take these steps, no system is completely secure. You are
responsible for safeguarding your account credentials and notifying us
of any unauthorised use.
4. Sharing Your Information
We do not sell your personal information. However, we may share your
information in the following circumstances:
- With Consent: When you explicitly agree to share your
data.
- With Service Providers: Trusted third parties that assist
us with tasks such as payment processing, analytics, and communication
services.
- For Legal Reasons: To comply with legal obligations, protect
our rights, or prevent illegal activity.
5. Your Rights
Under New Zealand privacy laws, you have the right to:
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Access your personal information and request a copy of the data we
hold about you.
- Update or correct inaccuracies in your personal information.
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Request the deletion of your personal information, subject to legal
obligations.
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Withdraw consent for the collection or use of your data, where
applicable.
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Complain to the Privacy Commissioner if you believe your rights have
been infringed.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on
our website. These allow us to:
- Keep you logged in to your account.
- Understand how you interact with our platform.
- Deliver tailored content and advertisements.
You can control or disable cookies through your browser settings.
However, some features of our website may not function properly without
cookies.
7. Data Retention
We retain your personal information for as long as necessary to provide
our services, comply with legal obligations, and resolve disputes. If
you close your account, we may retain limited information to comply with
our legal and regulatory requirements.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes
will be communicated to you via email or a prominent notice on our
website. The latest version of the policy will always be available on
this page.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy
Policy, please contact us:
Email: [email protected]
Phone: +64 20 4190 8000
