Terms of Service

These Terms of Service ("Terms") govern your use of the Tail Tags website, products, and services ("Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, please refrain from using our Services.

1. General Use

Tail Tags grants you a non-exclusive, non-transferable, revocable licence to access and use our Services for personal and lawful purposes. Any unauthorised use is strictly prohibited and may result in termination of your access.

2. User Responsibilities

• You are responsible for providing accurate and up-to-date information when creating an account or registering your pet.
• You agree not to misuse the Services or engage in unlawful activities, including attempting to access unauthorised data or systems.
• You are responsible for keeping your account credentials secure and notifying us of any unauthorised access or use.
• You must ensure that any content or information you upload, including pet profiles, is lawful and does not infringe on third-party rights.

3. Payment and Billing

• All purchases made on our platform are subject to the applicable pricing and payment terms at the time of purchase.
• Payments are processed through secure third-party payment providers. We do not store your payment details.
• Refund requests are subject to our Refund Policy.

4. Privacy

Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to the collection and use of your information as outlined in the Privacy Policy.

5. Limitations of Liability

To the fullest extent permitted by law, Tail Tags is not liable for any indirect, incidental, or consequential damages resulting from your use of our Services, including loss of data or revenue. Our liability is limited to the amount you paid for our Services in the 12 months preceding the claim.

6. Intellectual Property

All content on our website, including text, images, logos, and software, is the property of Tail Tags or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

7. Termination

We reserve the right to terminate or suspend your access to our Services at any time for any reason, including breach of these Terms. Upon termination, your licence to use our Services will immediately cease.

8. Changes to These Terms

Tail Tags reserves the right to update or modify these Terms at any time. Significant changes will be communicated via email or a notice on our website. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: [email protected]
Phone: +64 20 4190 8000